Shipping Methods

SHIPPING POLICIES

Processing Your Order

Once we get your order, we take care of it right away so you can get your jewelry ASAP! All orders are generally processed within 3 BUSINESS DAYS and then shipped to you immediately, according to your preferred method of shipping.

All shipping fees are in USD

Shipping your Order

Before we ship your order, we just need to get your credit approved. Our Customer Service department may contact you for additional information, but only if needed.

But don't worry, your credit card will not be charged until the order has been shipped.

Of course rings and customized orders (e.g. Family Jewelry, Designer or specialty items) may require additional processing time due to ring sizing and other penalization requirements. We just want to make sure we get your order perfect.

For your security, high value orders may require a signature upon delivery. If you can't be available to sign for your package, please be sure that an adult who is authorized to sign for your package will be available at the designated shipping address.

You'll receive an email notification the day your order has been shipped with a confirmation of shipment and a tracking number.

In the event that your order can't be shipped, we'll contact you within 2 business days to let you know why your shipment has been held up.

Your order will be shipped via USPS and guaranteed to arrive to APO & FPO processing center within 7 to 10 business days. From the point your package reaches the processing center, delivery to you will depend on military postal service.

Exceptions

Family and Personalized Jewelry orders will be shipped out 7-10 DAYSafter order has been submitted due to the customization work involved. Again, we want to get your order perfect.

Tracking Your Order

Of course, you'll want to know when your jewelry is going to arrive on your doorstep so you can plan your weekend outfit accordingly. That's why we send out an email notification the day your order is shipped with a confirmation of shipment and a tracking number later. This gives you the ability to track your order at all times until it reaches you or your recipient's doorstep. Please be advised that depending on your inbox's security settings, our confirmation e-mail may be received as SPAM. Check your 'SPAM' or 'Junk' mail inbox periodically. Also, be sure to add SALE@ekwlsale.com to your Email Address Book to ensure that our emails make it into your inbox. If you can’t find that e-mail, you can check the status of your order by either logging into your account (login) or by entering your order information.